Refund

REFUND POLICY

Tickets, once purchased, are non-refundable. In the event the cable car is not operational due to technical issues or similar, passengers will receive a full refund or be offered a ticket exchange for another date. If unforeseen circumstances arise, such as flight cancellations or illness, preventing you from using your ticket, the cable car management may consider the possibility of a refund. This option is not guaranteed and will be assessed on a case-by-case basis. 

Please note, we advise all passengers to check our social media platforms or website for real-time updates on weather conditions and cable car operations prior to their visit. Due to the unpredictable nature of weather in specific regions, particularly at the Upper station of the cable car, cancellations caused by adverse weather conditions or other events beyond the control of the cable car team will be handled at the sole discretion of the management and assessed on a case-by-case basis.

It is important to note that refund or ticket exchange requests must be submitted within 30 days of the date of purchase. Additionally, the cable car management reserves the right to modify the refund policy anytime.

SUBMITTING AND RESOLVING YOUR REQUESTS

Requests and queries should be submitted via email to: [email protected].

Proof of purchase will be required in the form of an invoice, tickets or other appropriate means (receipt from a fiscal cash register, business documentation, etc.). A written response addressing the content of the request and proposing a resolution will be provided to you without delay and no later than eight days from receipt. 

In case the request cannot be resolved immediately, a written confirmation of receiving the query will be issued.

CONTACT: If you have any further questions regarding the terms of online purchases, you can reach us at the email address: [email protected].