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Tickets, once purchased, are non-refundable. However, in the event that the cable car is not operational due to technical issues or weather conditions, passengers will receive a full refund or be offered a ticket exchange for another date. If unforeseen circumstances arise, such as flight cancellations or illness, preventing you from using your ticket, the cable car management may consider the possibility of a refund, but this option is not guaranteed and will be assessed on a case-by-case basis. It is important to note that refund or ticket exchange requests must be submitted within 30 days from the date of purchase. Additionally, the cable car management reserves the right to modify the refund policy anytime.


Complaints should be submitted via email to: [email protected]. Proof of purchase will be determined based on an invoice or other appropriate means (receipt from a fiscal cash register, business documentation, etc.). A written response addressing the content of the complaint and proposing a resolution will be provided to you without delay and no later than eight days from receipt. In case the complaint cannot be resolved immediately, a written confirmation of receiving the complaint will be issued.

CONTACT: If you have any further questions regarding the terms of online purchases, you can reach us at the email address: [email protected].