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Privacy policy

In accordance with Article 20 of the Law on Personal Data Protection of Žičara "Kotor - Lovcen" DOO Podgorica, located at Baku Street No. 140 (hereinafter referred to as "Kotor Cable Car"), we inform the visitors of the online store and our customers about the terms of processing, updating, and deleting their personal data (hereinafter referred to as "Privacy Policy").

As the data controller, Kotor Cable Car acts according to the Law on Personal Data Protection and implements the necessary technical, personnel, and organizational measures to protect your personal data from loss, destruction, unauthorized access, alteration, disclosure, and misuse. Your personal data collected through the online store are stored on the servers of our reliable providers located in the EU, and access to them is exclusively granted to Kotor Cable Car.

You can use the online store without registering a user account.

If you choose to pay by credit card, the details regarding the type of card, card number, authorization code, and validity period are not visible to Kotor Cable Car, nor are they collected, processed, or stored by Cable Car. Kotor Cable Car's website only redirects to the Internet Payment Gateway's website, where the payment process occurs. Kotor Cable Car does not process special categories of personal data.

Voluntary provision of data: Your purchase through the online store is voluntary, and providing your personal data is optional. If you enter your personal data in specific fields, it will be assumed that you consent to their processing. Without providing your personal data, we cannot process your purchase through the online store.


Cookies are small files sent from a website and stored on a visitor's hard drive by their web browser while they browse the site. These cookies store data about individual visitors, such as screen preferences, viewed pages, and clicked advertisements. When visitors return to the website, Kotor Cable Car can recognize them through cookies and personalize their experience accordingly. While visitors have the option to decline cookies, doing so may limit certain features of the website.

The website utilizes data from Google Analytics for advertising purposes. This means that visitors may see Kotor Cable Car ads on the Google advertising network or other websites using similar advertising methods. Cookies such as Google Analytics cookies and other cookies like Facebook Pixel are used to optimize ad views and track visits to improve the visitor's browsing experience. By combining visitor interests with data from Google advertising and third parties (such as age, gender, and interests), Kotor Cable Car gains insights to better understand, measure, optimize, and target advertising campaigns while enhancing website performance.


If visitors provide their email addresses to Kotor Cable Car to receive information, they will only receive the specific information they requested. Kotor Cable Car guarantees the utmost care in handling all personal information provided by visitors and will only use it to fulfill contracts, comply with legal obligations, or for purposes explicitly consented to by the visitor. Any additional use of personal data beyond the stated purposes will be communicated to the visitor, providing them the option to refuse.


Kotor Cable Car respects visitor privacy, and all communications between Kotor Cable Car and visitors are treated as strictly confidential. Any personal information collected during these communications will be securely stored and used solely for fulfilling contracts, complying with legal obligations, or for purposes explicitly consented to by the visitor. Kotor Cable Car does not sell or rent any personal information gathered through communication with visitors, and the identity of visitors will only be disclosed when legally required or with the visitor's consent.


Upon request, Kotor Cable Car will grant visitors access to available information, including financial details (e.g., credit card information), transaction data (e.g., payment history, service details), communication records (e.g., emails, inquiries), contact information (e.g., name, address, phone number), and other relevant details. Visitors can correct any inaccuracies in this information by emailing Kotor Cable Car at [email protected].


Kotor Cable Car values visitor privacy and treats all communication as strictly confidential. All collected data is handled with the utmost confidentiality and in compliance with applicable privacy laws and regulations.

Request for the protection of rights/complaint: If you believe that your rights prescribed by the Law on Personal Data Protection have been violated, you can request the protection of rights to the competent authority. If you believe you have a basis for filing a complaint, you can do so by emailing [email protected].

Any questions regarding data confidentiality can also be sent to [email protected].

These Privacy Policy terms came into effect on the day of activating the online store. Kotor Cable Car reserves the right to amend them at any time without prior notice. The amended Privacy Policy terms apply from the publication date on the website.